FAQ

More information about a product? Questions about shipping?
We hope to inform you below.

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Q: Are all Neo Geo Stores products original SNK products?

A: All our products are original SNK products, except from some Neo Geo gadget, when a product isn’t an authentic SNK product we mention it in the description.

Q: Do you have more shipping information?

A: All our products will be send signed and with tracking code. Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyers responsibility.

Q: How long before my order is shipped?

A: Orders are processed within 1 business day for games and within 2 business days for consoles.

Q: How much are the shipping costs?

A: Shipping costs in Europe are €10,00 for the rest of the world €20,00

Q: Do you have more shipping information?

A: All our products will be send signed and with tracking code. Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyers responsibility.

Q: Which countries are you shipping your products?

A: Shipping available for the following countries:

United States, Netherlands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia,Malta, Moldova, Monaco, Montenegro, Montserrat, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia and Montenegro, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City

Q: Can i have more specific pictures of a product i'm interested in?

A: We can send more specific pictures of all our products.

Q: I want to sell Neo Geo products, what is an indication of the taxation?

A: Our taxation off Neo Geo products is around 60% of todays market price, depending on the condition.

Q: Where are you located?

A: We are located in the Netherlands

Q: Where are you located?

A: If a product you’ve bought develops a fault, you have the right to a refund, repair or replacement if you contact us within one month you’ve owned the product.

Q: Im looking for a product that's not listed in your store. Can i order it?

A: We are located in the Netherlands

Q: Do i need a converter for a Japanese console?

A: No the Japanese or American consoles include a step-down converter and are plug and play ready for your country.