Return Policy and Return Form
If ordered the wrong product – Please e-mail firstname.lastname@example.org explaining the situation and if you would like the product replaced with the proper product or a refund. You will be e-mailed back instructions for returning the product. Returns under this category will be charged a 20% restocking fee. Return freight and liability will be the responsibility of the customer.
If ordered and received the correct product, but changed my mind – If we have completed our job flawlessly on our end, but you change your mind due to customs fees, didn’t like game, or any other personal reason, you will be charged a 20% restocking fee for returns under this category. Understand that we cannot be responsible for customs fees charged by foreign governments, but we always try to help our customers out by declaring low values for overseas orders. Return freight and liability will be the responsibility of the customer.
The product was damaged in shipping – All orders are shipped well packaged and although such an incident is extremely rare, please e-mail email@example.com explaining the situation. Also, please retain shipping materials. We will quickly replace the damaged product and provide instructions for returning the damaged product and shipping materials.
The wrong product was received – We are careful to check and recheck every shipment. If you ever receive the wrong product please e-mail firstname.lastname@example.org explaining the situation and we will quickly replace the product correctly and credit back the freight cost of your original shipment.
All NeoGeoStore.com customers shall have the responsibility to ensure that each and every product they purchase from NeoGeoStore.com is suitable and appropriate for their intended purpose. NeoGeoStore.com shall be held harmless for any malfunction or incompatibility which results from improper installation or use.
NeoGeoStore.com does not provide shipping and handling on returned or exchanged merchandise. Shipping shall be the responsibility of the customer and shall not be the responsibility of NeoGeoStore.com.
Important information about foreign shipping
Tolls, taxes, and other fees not indicated in the total price may apply to international shipments.
Shipping available for the following countries:
- United States
- Bosnia and Herzegovina
- Czech Republic
- Faroe Islands
- San Marino
- Serbia and Montenegro
- Svalbard and Jan Mayen
- United Kingdom
- Vatican City
- PayPal (including credit card, debit card, and bank transfer)
By choosing this payment method you will be automatically directed to PayPal’s site in the next step. When you’ve entered your information there, you’ll be brought back to this store to complete your order.